Lone Working - Are you Controlling the Risks?

Lone workers are considered, by the HSE, to be 'those who work by themselves without close or direct supervision'. Lone working may take place during the majority of the working day or over shorter periods of time. Lone workers are found in a wide variety of professions. These can be generally grouped as follows -

• Individuals working in small fixed premises, e.g. shops and garages.
• Home Workers.
• Those working in a part of a building isolated from others, e.g. contract maintenance staff.
• Those working outside of normal house, e.g. security, cleaners, maintenance staff.
• Those working away from their fixed base as mobile workers e.g. decorators, vehicle repairers, agricultural workers, social workers, home helps, sales representatives, business consultants, occupational drivers, maintenance engineers, multi-drop couriers etc.

The main risks associated with lone working include -

• the lack of immediate assistance in the cast of injury or ill health.
• violence against the person.
• inadequate provision of rest, hygiene and welfare facilities
• psychosocial issues and stress resulting from the feeling of isolation.

In assessing the risks of lone workers, consideration should be taken not only of the individual's normal work but also any foreseeable emergencies or incidents. Working alone in remote locations may leave the worker vulnerable, but many workers may be visiting areas that are highly populated but are considered to have a high potential for violence. Similarly, lone workers may be required to enter premises where hazardous substances or mechanical handling equipment are used, but not be familiar with the hazards or necessary precautions.

If necessary, draw up and publish a policy on lone working, giving a clear definition of what is considered to be lone working and show management commitment to the identification, assessment and control of lone working situations. Please utilise the Support Line and we will provide a draft policy, wording and guidance for you. Most importantly, establish regular contact and meetings with affected employees, encourage open discussion about the job but most importantly, encourage employees to leave the task if they feel vulnerable or at risk in any way and seek assistance or management advice.

Please feel free to contact the Support Line on 08 700 200 999 if you require further guidance and support.