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1. Initial Contact
mhl support ltd’s Customer Care Department will contact you within 5 working days of signing our Service Agreement & Indemnity Registration Form, to arrange a mutually convenient first visit by your mhl lawyer to your premises.
2. Initial Visit
The Initial visit is the first practical step towards your Consultant's drawing up the Statutory Section 1 written statement and definitive up-to-date EU/UK compliant Contractual Terms and Conditions of Employment for each individual employee. This initial visit will enable your Consultant to:- 1. Develop the necessary background and understanding of your business, its ethos, operation & employee structure.
2. Undertake a critique and review of your current Employee Contract Terms & Conditions – whether written, verbal or implied.
3. Review your selection and recruitment procedures.
4. Review your current general procedures, in order that your lawyer can prepare the most appropriate System documentation, (eg Application Forms, Induction Forms, Absence Control, Sickness Self Certification, Holiday Request, Disciplinary Record, Appraisals, Exit Interview Forms etc..). This will form your system.
5. Discuss any requirements for statutory employee Consultation. 3. Implementation & Training Visit
This will enable your mhl lawyer to: 1. Introduce the individual employee contracts (A4 format) and tailored HR System to you, which will be further tailored to incorporate your own corporate logo / colours.
2. Give guidance and assistance to management in their introduction – thus maximising the protection and benefits provided by the System.
3. Provide general awareness training of procedures and documentation.
4. Discuss any further training recommendations.
5. Certificate and sign-off the successful implementation with you.
4. Training
mhl support can help you by providing a tailored solution to your organisation's training needs. All of our courses are designed around the specific requirements for the client, delivered by our in-house employment law experts. We offer a wide range of courses covering management, supervisory and interpersonal skills as well as employment law theory and practice. 5. Second and Third Year Annual Visits and Amendments
mhl support ltd recognise the need to keep all contracts and system documentation up-to-date and that our clients do not have the time or resource to implement such changes themselves. Simply being advised of change is not enough. We guarantee to provide the additional time and resource and carry out annual visits to ensure such updates and amendments are implemented with your Employee Contracts and Personnel System and maintain 'best practice'.
6. Keeping you abreast of change.
Regular newsletters will be sent to you and/or your management team, keeping them abreast of various imminent UK/EU statutory revisions. This will enable you to plan any necessary change within your own business, well in advance.
7. Supplementary Documentation
In the unlikely event you require supplementary documentation we will supply this to you.
8. 24-Hour Support
1. Uniquely, legal advice in the increasingly complex and sensitive field of Employment Law and Personnel Management will be available to you 24 Hrs per day, by Qualified Lawyers.
2. Uniquely, access is via our national dedicated Support Line or you can access advice via e-mail on
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.
3. Uniquely, we monitor the support line calls and can thus ensure our response times to you are the swiftest possible.
4. Uniquely, our advice will be ‘consistent’ because -
a) we enable (via IT) all of our expert support team remote database access round-the-clock – thus ‘out of hours calls’ to our 24 Hr Support-Line maintain ‘continuity’ and
b) we only employ qualified Lawyers and thus avoid the significant variances associated with 'generalist' advisors.
5. Uniquely, our PCN (Permanent Communication Number) system ensures confidentiality and restricted access to the Support Line to authorised individuals within your organisation,thus securing compliance under The Data Protection Acts.
6. Uniquely, all appropriate dismissal/disciplinary letters will be formulated & e-mailed (or faxed upon request) to you, as will all other relevant documentation your expert adviser deems appropriate.
7. In addition: whilst our 24 hour support line is adequate to deal with queries as they arise, should we deem it prudent, we may ask you to attend a consultation at one of our offices. Should an on-site consultation be requested, we reserve the right to make a charge to cover this.
8. For our mutual security and to enable us to monitor our performance, we may, at times, record telephone conversations on the support line. 9. Unique Guarantee
mhl support provides you, the client, with a Guarantee of best advice and uniquely, further guarantee mhl's HR Services will only be supplied by in-house qualified lawyers. Advice given by mhl support is thus guaranteed by way of mhl's Unique Indemnity Scheme. As a client, in the unlikely event of an employee or Subcontract Worker, instigating an ET1 Employment Tribunal Application against you, protection is provided by means of indemnity cover, which in guaranteeing the advice given, provides for:
1. All costs incurred in Tribunal Representation which would be provided as set out and subject to Section 10 below.
2. All compensation awards which may be imposed by Employment Tribunal, including sex, race, age and disability discrimination etc.
3. All financial settlements agreed by mhl support on your behalf as a result of conciliation or settlement before or at a hearing (see note 5).
4. Unique Indemnity Limits have been secured at £75,000 for one claim and £3/4 Million aggregate in any one year. The conditions and Client undertakings of the above Guarantee are as follows - Note 1: The above cover applies only to those cases where the alleged incident(s) giving rise to the case, occurred during the period covered by the client's Service Agreement with mhl support. Note 2: mhl support advice is guaranteed by way of an Indemnity Fund. It is therefore a prerequisite of the Indemnity cover therein, that the aforementioned provisions only apply provided that best practice is maintained and the client shall ensure that (i) mhl support ltd is fully consulted, (ii) any advice given is fully implemented and (iii) the client remains open and truthful at all times. Note 3: The above provision excludes any contractual payments to workers properly and otherwise normally payable to employee(s) or sub-contractor(s) including (but not limited to) salaries, wages, holiday pay, money in lieu of notice and redundancy payments, etc. Note 4: The Client must at all times take such reasonable action to avoid the possible incidence of a Tribunal. Note 5: When a Tribunal is undertaken by mhl under the Indemnity scheme, mhl shall have complete freedom to agree settlement. 10. Tribunal Representation
Receipt by mhl support of a Tribunal Application (ET1) will be considered as an instruction from the client to act on their behalf in providing representation. On notification of a Tribunal Application received by you, we will undertake: 1. Completion of the ET3 for submission to the originating Tribunal Office.
2. Seek disclosure of appropriate documentation from the applicant.
3. Handle all negotiations with ACAS & the applicant or his/her representative.
4. Collate & inspect all appropriate documentary evidence.
5. Take full briefing instructions and interview all relevant witnesses.
6. Represent you at the Tribunal Hearing, handling the case through to conclusion of the Tribunal stage. Note 1: mhl reserves the right to recover the cost of tribunal representation where it considers that the tribunal arose due to the client not acting in accordance with the advice given, not having sought advice from mhl in the light of an impending problem or not supporting mhl with the Tribunal throughout (see Note 2 below).
Note 2: Tribunal representation necessitates the full, honest and open cooperation of the client, mhl reserve the right to withdraw representation should mhl have reason to believe that this is not being provided.
11. Legislation
The indemnity provision covers you for Employment Tribunals under ALL current employment legislation within the United Kingdom, including relevent EU provisions. 12. Material Changes
If there is a material change in the Client's business, for example an increase in payroll of more than 33% or a change in the named business covered by the Service Agreement, then it is a requirement that the Client informs mhl immediately. In this instance we reserve the right to make an equitable adjustment to the fee to ensure full indemnity cover is maintained.
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