mhl support | Case Studies | 99p Stores

In such a fast-growing environment the stakes are high and 99p Stores' MD Nigel Peckham can’t afford to take his eye off the ball for a minute. With that in mind, he decided to delegate the tasks of Employment and Health & Safety compliance to mhl support, one of UK’s leading regulatory service companies.

‘It’s very difficult, not to mention expensive, to keep up with changes in legislation on your own’, said Nigel, speaking in the company’s Daventry Head office. ‘With mhl we have a full-time resource and reference point that provides us with quality, indemnified advice when we need it. The cost of the service is very reasonable and because payment is spread over the lifetime of the contract, we can budget our out-costs accurately, virtually eliminating the risk of potentially expensive tribunals.’

In the past year, mhl has advised 99p Stores Ltd. in a number of ways, as Nigel explained: ‘All of our HR documentation, including our standard contract of employment, was revised to make sure we were compliant and mhl has helped us with a number of HR disputes, as you’d expect. However, I particularly appreciate the ‘expert ear’ they provide when I’m considering something new.’

mhl support head office

99p Stores

Nigel regularly contacts Brendan Wincott in particular and finds his advice to always be beneficial, understandable and is always confident that it complies with current employment legislation. Nigel will frequently run an idea past Brendan and he’ll often say ‘that’s a great idea, Nigel, but have you thought of this?’

Brendan, who has completed a law degree, the Legal Practice Course and who is currently studying for his Masters in Employment Law, is one of mhl’s team of highly-qualified Support Line Advisors. He feels very much a part of his client’s team. ‘It’s a process of continuous development’, he said. ‘I make it my business to learn as much as I can about a client’s business and understanding its key principles. That way, you can offer advice that not only ensures legal compliance, but also helps keep the company on target to achieve its commercial goals.’

The beauty of having mhl support on our side is that we can be confident that both our procedures and our paperwork are up to scratch, allowing us to deal with 70-80% of HR and H&S issues internally.